Transcript Diab Engineering Video

The video features Dave Payne of Diab Engineering.

Dave Payne: Know your customers needs, commit to service those needs, build an infrastructure to service those needs, invest in people and maintain your workforce.

I made the decision to come to the Midwest because I believe it is a hub of all the mining sources, gas and oil, it gives us an advantage of being closer, the advantage is we have probably got one of the closer workshops to the mining sector, if there is an emergency breakdown it is normally quicker for us to road transport something from Geraldton than it would be to road transport something from the city areas.

Disadvantages we have over Perth, is most of the transport is hubbed out of Perth, there is a bigger pool of experienced tradesmen there.

What we've done to overcome those disadvantages, we invested in two coaches so we can transport large numbers of people to reduce cost, we've invested fairly heavily in training of people, and in apprenticeships and other training skills to compete with those other centres. We've invested in different equipment to carry out the rubber lining, the rolling, to quite an extent.

Communication is no disadvantage to us, with email today it doesn't matter whether you are remote or in a city area, a lot of our estimating is done by email, drawings, digital cameras, returning of tenders by email, so that has not been a disadvantage to being in a remote area.
First things I'd focus on if I was a new business in remote Australia.
Know your customer's business needs, organise yourself and commit yourself to meet those needs, and be able to provide a good response.